Cancellation & Refund Policy
Last updated on 10-06-2025 17:37:20
FLORISYS PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/ merchants and they have initiated the process of shipping them.

FLORISYS PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his
own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the
product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the FLORISYS PRIVATE LIMITED, it’ll take 3-5 Days days for the refund to be processed to the end customer.

The Refund policy for any refundable product sale is a full refund of the purchase price within 7-days from the date of delivery for any reason.

That means you can process a refund for a product you purchased through us for any reason within this allotted time for each product and you’ll be refunded in full.  Not partially.  Not with a fee.

You can view the refund policy for each product in the Deal Terms of the product detail page on-site.  Some listings, such as digital downloads, cannot be returned or refunded.  You can check the Deal Terms section of each listing to confirm if the tool is eligible for our money-back guarantee.

Unfortunately, once the refund window has passed, you will not be able to process a return for your purchase.  We suggest that you start using your tool(s) as soon as possible so you have plenty of time to make sure it’s a good fit for your business before the refund window closes!

All deal purchases are protected under this policy, however, please note that our membership subscription, with Florisys, is non-refundable after rewards have been redeemed. Because the subscription is billed annually, you can cancel any time (to end your membership at the time of renewal) and you will not be charged for the next year.

Check out our Terms and condition for more information on our refund policy!

We offer all customers a 7-day money-back guarantee when they buy a deal that is refundable (Website, Application, Software) to ensure we give you the happiest customers. We want to make things as easy as possible for you to not spend additional time on customer support, so we process all refunds ourselves. Refunds we issue are deducted from sales totals.

⚠️ Our 7-Day Refund Policy applies to all products except for domain registration, hosting products, premium web templates and non-refundable tools.

Where can I find the refunded codes?

You will find refunded process by creating ticket in your dashboard, along with your sales. At the bottom of the sales table you will have the option to download a CSV file of your refunded and redeemed codes. Retrieve this list and revoke the refunded codes as frequently as you can (once a week depending on your performance).

Keep in mind, we do sometimes make exceptions for customers who have extenuating circumstances and refund them outside of the refund window, even if your product is set as non-refundable. These refunds come out of our pockets, not yours, but it does mean that you should check back even after 7 days have passed to avoid maintaining unpaid accounts. It is your responsibility as a partner to limit access to users who have refunded your product. If a customer refunds a product, they cannot repurchase that same product for a total of 24 hours. 

Please contact our customer support team if you have any questions about our refund policy: contact@florisys.com.

Additional non-returnable items:

  • domain registration
  • hosting products
  • premium web templates
  • non-refundable tools
  1. To complete your return, we require a receipt or proof of purchase.
  2. Please do not send your purchase back to the manufacturer.
  3. There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. And any item that is cancelled more than 7 days after delivery will be not process for any refunds.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hours. 

Late or missing refunds (if applicable)

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@florisys.com.